MANAGING WORKFORCE DIVERSITY IN MULTICULTURAL ORGANIZATIONS: SOME OBSERVATIONS

Abstract

In today’s global economy, attaining organizational goals has become a big challenge due to increasing workforce diversity. Thus, it has become vital to analyze workplace diversity as an integral part of any organization and make it an essential instrument for achieving financial targets and overall organizational success. Technical competence and cognitive abilities of a manager merely suffice the need of managing such workplace. In order to manage an organization with diversified workforce, it is incumbent upon managers to possess effective soft skills like communication, listening, leadership, emotional intelligence, diversity awareness, intercultural competence etc.

Keywords: Workforce diversity, multiculturalism, soft skills, organizational communication, diversity awareness, intercultural competence.